privacy policy

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1. Information We Collect

We may collect the following information when you interact with our website:

Information you provide to us

• Name

• Email address

• Billing and delivery address

• Payment details (processed securely by our payment provider; we do not store card details)

• Phone number (if provided)

• Order details

• Any messages you send us (e.g., via contact forms or email)

 

Information collected automatically

• IP address

• Browser type

• Pages visited

• Cookies and similar technologies (see our Cookie section below)

 

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Send order updates or customer service messages

• Respond to enquiries

• Manage your account (if you create one)

• Improve our website and services

• Send marketing emails (only if you have agreed to receive them)

 

3. Legal Bases for Processing

We process personal data under the following legal bases:

• Contract – to process your orders and deliver goods

• Consent – for marketing communications

• Legitimate Interests – to improve our website and prevent fraud

• Legal Obligation – for accounting and tax purposes

 

4. Sharing Your Information

We only share your data with trusted third parties when necessary, including:

• Payment processors (e.g., Stripe, PayPal)

• Delivery partners (e.g., Royal Mail, couriers)

• Website hosting and analytics providers

These third parties only process your information in accordance with our instructions and applicable laws.

We never sell your personal data.

 

5. Cookies

Our website uses cookies to:

• Improve website performance

• Understand how visitors use our site

• Process your shopping cart

You can modify cookie settings in your browser at any time.

 

6. How Long We Keep Your Data

We keep personal information only for as long as necessary, including:

• Order records: 6 years (tax and accounting requirements)

• Marketing emails: until you unsubscribe

• Website analytics data: typically 26 months or less

 

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Correct inaccurate information

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent (for marketing)

• Request data portability

To exercise these rights, contact us using the details below.

 

8. How We Protect Your Information

We take appropriate technical and organisational measures to keep your data secure, including:

• Secure website hosting

• Encrypted payment processing

• Access restrictions

• Regular reviews of our data practices

 

9. Contact Us

If you have any questions about this policy or wish to exercise your rights, please contact us.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page.